Operators.
Not Advisors.

We've been in your seat. Senior insurance experts who have operated from the inside and stay until the job is done.

Most consultants
advise from outside.
We operate from the inside.
IDG practitioners have held senior operational and commercial roles inside UK and European insurance businesses. We are not career consultants. We have actually managed the functions and delivered the complex programmes in your sector.

Every engagement is led by a founding director or a senior consultant. No junior associates. No handoffs. And we stay until the job is done.
How we work →
What we do
Four practices.
One operator's mindset.
Select a practice to see how we engage. Every mandate is led by a founding director or senior consultant.
01

BPO Health Check

Independent four week assessment of a live arrangement: benchmarked cost position, risk rated contract review, and a prioritised action plan.

See what's included →
Track record
Outcomes,
not reports.

IDG practitioners have directly managed BPO programmes, led major procurement transformations, and delivered finance function redesigns inside UK insurance businesses.

We do not study your sector. We have operated in it. That is the only basis on which we offer to help.

3,000+
FTE BPO built & scaledGlobal outsourcing operations built and scaled across the UK, Europe, India and South Africa.
£2bn+
Procurement spend managedThird-party spend managed and optimised across complex, multi-category functions.
50+ yrs
Combined experienceInsurance sector experience across our founding directors: operators, not career consultants.
“
The team did an outstanding job building a robust function, delivering an efficient capability to drive cost savings.
— Group CFO, UK Retail Insurer

How we engage

IDG follows our SSTO model: Shape, Source, Transform, Operate. The services are modular: you select only the stages you need, evaluating the findings at each before committing further.

Stage 01
Shape

Establish the business context and strategic objectives. We integrate functional level analysis, external benchmarks, and a target operating model into a business case for a clear go or no-go decision.

Stage 02
Source

Run the RFP, due diligence and selection. We use our buy-and-supply experience to negotiate the optimum service at the right cost, then define and contract the service schedules and outcomes.

Stage 03
Transform

Stand up governance and controls, then deliver. We supply the programme managers, business analysts and workstream leads to mobilise the change and run it through to implementation.

Stage 04
Operate

Assure value to plan. Business case tracking, service level adherence, benefits realisation and ongoing risk and governance, so the gains hold long after go-live.